Data Deletion Policy
Learn how to request deletion of your personal data from MediGuide
Last updated: March 2025
Your Data Rights
Under GDPR and other privacy regulations, you have the following rights
Right to Access
Request a copy of your personal data
Right to Erasure
Request deletion of your personal data
Right to Restriction
Request limited processing of your data
Right to Portability
Receive your data in a portable format
Data We Collect
- Account information (name, email, password hash)Can be deleted
- Profile details (phone, address, date of birth)Can be deleted
- Health assessments and symptom checksCan be deleted
- Diagnosis history and recommendationsCan be deleted
- Medical history and GP detailsCan be deleted
- Health diary entriesCan be deleted
- Consultation requests and messagesCan be deleted
- Payment and subscription informationCan be deleted
Deletion Process
1
Submit Request
Submit your deletion request through our app or via email
2
Verification
We verify your identity to prevent unauthorized deletions
3
Processing
Your data is queued for deletion from all our systems
4
Confirmation
You receive confirmation once deletion is complete (within 30 days)
How to Request Data Deletion
Method 2: Email
Send a deletion request to:
support@mediguide.onlineInclude your account email in the request
Data Retention Notice
Some data may be retained for legal, security, or legitimate business purposes:
- Transaction records (required for financial compliance)
- Security logs (retained for 90 days)
- Anonymized analytics data (cannot identify you)